Frequently Asked Questions

Please check your Junk, Spam, Social, Promotional, or alternative folders. If you found the email in one of those folders, mark the email as “not spam” and additionally you can also save noreply@neontools.io to your contacts.

The data provided by the Hashtag Analyzer, Social Audit and Interest Browser tool comes directly from Facebook’s and Instagram’s official business account API. Connecting your account, therefore, ensures a secure connection and data flow and allows us to NOT use shady tactics to get the data from Facebook.

Is your Instagram account a creator or business account? Instagram only let’s us connect these types of accounts. Here’s how to turn your normal account into a creator or business account.

Another problem could be that you didn’t choose your Instagram account in the Facebook pop-up that displays after clicking “Connect with Facebook”. On the “Which Instagram Business accounts do you want to use with Neontools.io?” screen, you need to check the ones you want to use before clicking next.

A last issue might be that you didn’t give neontools the permissions it needs on the last screen of the Facebook pop-up. Make sure to give all the permissions required.

If nothing works, you can also try to disconnect Facebook and remove neontools permissions as describe here.

Here’s a tutorial on how to connect your social accounts.

Yes, absolutely no strings attached. You just need to verify your email address and, for certain tools, connect your Facebook and Instagram account.

With the Free plan, you can use every tool. However, you will only be able to create 3 neon.lys, 3 neon.pages, and make 3 collections for Social Audit and Hashtag Analyzer. Furthermore, some more advanced features are only available in the Pro plan. Check out the pricing page for more info!

Going Pro unlocks every feature, except custom domains which have to be purchased additionally. Check out the pricing page for an overview of all the features! To go Pro, simply go to the Upgrade to neontoolsPro page and follow the steps. If you need more help, this guide might help you or sent us a message at support@neontools.io.

To use custom domains, you need to add them to your Pro plan. To do so, go to the payment plan settings page and use the + sign to add custom domain slots to your plan. Make sure you add them for the right tool. You cannot switch slots between neon.ly and neon.page. After finishing the payment process, you can configure your domains in the Domain Customization page.

Sure – whenever you want. Apart from cancelling the complete Pro plan, you can modify the number of custom domains slots you pay for. Simply go to your payment plan settings and edit the number of custom domain slots using the + and – signs. Note that custom domains slots that you disable cannot be used by a neon.ly or neon.page at the moment of cancelling.

Sure – whenever you want. Once you cancel, your payment plan will not be renewed, but it will still be valid until the end of the period you paid for. You can cancel here.

Canceling your subscription has the following consequences :

• Short-links using a custom domain will be disabled.
• Pages using a custom domain will be disabled.
• Your tags will not be available anymore.
• You cannot create more than 3 neon.lys, neon.pages and collections.
• You will only be able to edit your 3 most recent neon.lys, neon.pages and collections.

Sure – whenever you want. Apart from cancelling the complete Pro plan, you can modify the number of custom domains slots you pay for. Simply go to your payment plan settings and edit the number of custom domain slots using the + and – signs. Note that custom domains slots that you disable cannot be used by a neon.ly or neon.page at the moment of cancelling.

A custom domain is a way to create links that include your brand, i.e. replacing “neon.ly” or “neon.page” with something of your choice.

When a link includes your brand, people will associate your links with you or your company. Seeing your brand, they also trust your links, resulting in more efficient click-through rates.

For example, when Wengler shortens a link with neon.ly, instead of being branded as neon.ly/3th3Rr the link shows their own custom domain (wnglr.lu/3th3Rr).

For now, this is not possible. You can only use custom domains that you already own. When purchasing a paid plan on neontools, you will NOT buy a custom domain. Domains have to be purchased at a DNS service provider. More info in our guide.

No, this is not recommended. For the best experience, delete all records on your domain that are not related to neontools. In other words, you should not have records that overlap with the neontools ones.

Yes, you can. Let’s say you use “hodl.com” as your custom domain. Create a neon.page using your custom domain (with any slug) e.g. “hodl.com/xyz”. In the edit tab, open the top dropdown and choose toggle the switch for “Use this neon.page as Home page for this domain.”

Furthermore, you can also set an Error Page, which will be shown when people use your custom domain with a slug that does not exist (e.g. “hodl.com/thisslugdoesnotexist”).

It might take some time for your domain to verify. If nothing happens after a certain time, refresh the page. However, if your domain is not verified after around an hour, make sure that you’ve set your DNS records correctly, as explained here.

Yes, but not immediately. Once you cancel your paid plan with custom domains, your links and neon pages will continue to work until the last day of your billing cycle. After that, your links and pages will still be displayed as “untitled/xyxyxy” in your account.

They will not work anymore but are stored in case you want to re-use them with another domain. To re-assign your links and pages to a custom domain you can either reactivate the same custom domain you’ve used before, or you can open the edit tab of your link and click on the “Use custom domain” field, then choose another domain and you’re done.

neon.ly is a link shortening service that allows you to create short links to redirect to long URLs.

There are several benefits to using neon.ly:

1. Shorten long links: By shortening a long link, you can make it easier to share, remember, and track.
2. Custom domains: You can use custom domains to make your short links look more professional and memorable.
3. Change the slug: You can change the slug of the short links to something that is more meaningful and easy to remember.
4. Password protection: You can protect your short links with a password, giving you control over who can access your links.
5. Track click data: You can track click data on the platform for free or in the Pro plan, and download it as a CSV file.
6. Free plan: You can create a maximum of three short links with the Free plan, making it a cost-effective solution for individuals and small businesses.
7. Professional look: Using neon.ly for your short links gives your links a professional look, making them more likely to be clicked on by your audience.
8. Integration with other tools: You can integrate neon.ly with Google Analytics, to track and analyze your link performance.

neon.ly offers features such as custom domains, password protection, and click tracking. You can compare its features with others to decide if it suits your needs better.

Yes, neon.ly allows you to use your own custom domain. Read more about using custom domains here.

Yes, you can change the slug of your short links to make them more memorable.

Yes, neon.ly provides password protection for short links.

The maximum number of short links you can create on the Free plan is 3.

There is no limit on the number of clicks your short links can receive.

neon.ly provides click tracking for your short links, which you can view in your account dashboard.

You can download your click data as a CSV file in the Pro plan.

With the Pro plan, you can create more than 3 short links, as well as download your click data as .CSV and it allows you to use custom domains (if you also add custom domain slots to your plan).

When you cancel your Pro plan,

• you will only be able to access and edit your 3 most recent neon.lys.
• you will no longer be able to use custom domain.

Your short links will no longer work if you delete your account.

Your short links will no longer work if you delete your account.

Yes, you can create as many neon.pages and neon.lys with the same email address as you like.

No, for now tags cannot be deleted.

neon.page is a tool to create micro-landing pages, referred to as neon.pages. Create and customize you own pages with links, images, colorful themes, social media icons, as well as text and more.

 

Yes, you can add images to your neon.page. Simply add a link and upload a thumbnail for it. You can also choose to highlight the card to only display the image without text.

 

Yes, a rich text editor is available for users to write texts on their neon.page.

To see changes on your neon.page after modifying something in the neon.page edit tab, you need to refresh the browser window in which you opened your neon.page.

Sure, simply add links without defining an image, this way they’ll appear as text boxes.

Yes, neon.page allows you to use your own custom domain. Read more about using custom domains here.

Yes, you can change the slug of a neon.page in the Edit tab of your neon.page.

Yes, you can protect your neon.page with a password.

You can create a maximum of 3 neon.pages on the Free plan.

Yes, you can customize the design of your neon.page with multiple themes available. We frequently add more themes that we design ourselves, as well as by other creators. If you feel creative, don’t hesitate to send us your theme ideas to support@neontools.io

Yes, you can use any theme you like in the free plan.

Yes, in the Free plan you can track visits in the data tab of your neon.page. Here, for each visitor, you will see:

• Referrer: The websites or apps where people clicked on your link
• Browser: The Web Browser people used when visiting your page
• Platform: Did they use mobile or desktop?
• Location: The geographic location where your users come from
• Browser Language: The language of their web browser

Upgrading to neontoolsPro allows you to connect Google Analytics and track individual link clicks as well as .CSV downloads of your visitor data. Read more about tracking here.

Yes, you can but only on the Pro plan. Open the Email signups dropdown on your neon.page and fill in the necessary fields. Read more about Email signups here.

Yes, you either check page visits in the data tab of your neon.page or connect Google Analytics to track individual link clicks. The latter is only available in the Pro plan.

You can store the emails collected on your neon.page in a Google Sheet.

When you cancel your Pro plan,

• you will only be able to access and edit your 3 most recent neon.pages.
• your neon.pages will have the neontools white-label again
• you will no longer be able to track your visitors with Google Analytics or a Facebook Pixel
• you will no longer be able to use your custom domain

If you delete your account, your neon.pages will be deleted as well.

Yes, you can create as many neon.pages and neon.lys with the same email address as you like.

No, for now tags cannot be deleted.

Social Audit is a tool that analyzes Instagram Business Accounts to see various data points like engagement metrics, follower and post activity as well as used hashtags and more.

No, unfortunately, Facebook only lets us analyze creator or business (i.e. public) accounts.

Yes, you can create collections to save Instagram accounts for future reference. Collections can be publicly shared with a Pro plan.

On the Free plan, you can create a max of 3 collections.

Unfortunately Facebook limits this to 30 account searches per week.

On the Free plan, you can save up to 50 accounts in each collection. With the Pro plan, there is no limit!

Yes, you can. Collections can be downloaded as CSV and opened in Excel.

Yes, collections can be shared publicly, but only if you are on the Pro plan.

If you have created more than 3 collections, you will only be able to edit and access the 3 most recent collections. All other collections are still saved, but not accessible.

Your data and collections will be deleted if you cancel your account.

Hashtag Analyzer is a tool that allows you to analyze Instagram hashtags. It provides data and insights about the hashtags you want to use for your posts.

No, Hashtag Analyzer is specifically designed for analyzing Instagram hashtags.

As many as you like.

With Hashtag Analyzer, you can see related hashtags and the number of posts under specific hashtags.

Yes, you can save Instagram hashtags in collections for future reference and analysis.

You can create a max of 3 collections in the Free plan.

Yes, you can share your collections publicly if you have upgraded to the Pro plan.

By cancelling your Pro plan,

• you will only be able to edit and access the 3 most recent collections.
• you will not be able to create new collections.
• you will only be able to add a max of 50 accounts to your collections.

Yes, you can. Collections can be downloaded as CSV and opened in Excel.